indicates a successful test and 
indicates a failed test.
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In a Media Hub and Smart Display setup, the Media Hub needs to be installed and activated before proceeding with Smart Display setup.
See General Installation for an overview of the installation/activation checklist.
The MAC address will likely be printed on a label affixed to the outside of the Media Hub. See Locating a MAC Address.
If you’re installing a new Media Hub, plug the player into an existing display on-site. While the display is booting up, note the MAC address of the hardware. It will be shown on the display in various places as “Hostname” on many Media Hubs - like this:
Hostname is: 002324AF 5875
Note the Serial # on the Media Hub as it needs to be recorded on the sign-off sheet.
See the Locating a MAC Address section as the Media Hub's Serial # can be found on the same boilerplate as the MAC Address.
1. Locate the IT rack/room at the location.
2. Install the Media Hub.
Install the Media Hub in the rack if there is room. If not, mount it on a wall near the rack using the mounting holes provided on the Media Hub.
3. Connect the Media Hub using a network cable to the in-store switch using the designated network port as per the installation instructions from Cineplex.
4. Connect a small display to the Media Hub using a DisplayPort cable and HDMI converter (if required).
5. Connect a USB keyboard to the Media Hub.
6. Connect the Media Hub to power and power it on.
If you find you need to move the Media Hub, see Moving Media Hubs for more detail.
7. If applicable to your install location, perform Static IP Setup.
Before activating a Media Hub you'll need to: (a) confirm
your Activation Key (provided by the Cineplex Project Manager); (b) confirm
your location number and address details; (c) confirm the MAC Address;
and (d) confirm that GPS/Location Services are enabled
on your mobile device.
The Media Hub MUST be
activated before the Smart Displays.
If you encounter a prompt to contact the Cineplex Help Desk, ignore it and proceed with the remaining steps.
8. Enter your Activation Key and select Continue.
Be sure to use the Activation Key associated with the Media Hub and not the Smart Displays.
9. Enter the Installer Name, Installer Phone, and Installer Email.
Contact information is used for support requests and reporting/validation.
10. Select Continue.
11. The Activation Application will attempt to calculate your location, with three potential outcomes:
a. Successful location calculation via your mobile device's Location Services, as indicated by:
i. The location address displayed matches your intended installation location
ii. The location number displayed matches your intended installation location
iii. The logo matches the intended installation client logo
iv. All three buttons (Map / Deny / Confirm) are active
Action: select Confirm
Optional Action: select Map to view location markers on map
b. Successful display of accurate location details, but your mobile device is unable to calculate your location, as indicated by:
i. The message "Unable to accurately determine locations lat/long. Please confirm if this is the correct location" is displayed
ii. The location address displayed matches your intended installation location
iii. The location number displayed matches your intended installation location
iv. The logo matches the intended installation client logo
v. The Map button is greyed out but the Deny and Confirm buttons are active
Action: select Confirm
c. Inaccurate location information displayed
Action: select Deny and contact the Cineplex Help Desk
13. Enter the MAC address for the Media Hub. MAC addresses autocomplete when a match is found (use the last five digits).
See Locating a MAC Address for more detail.
14. Select
Test for the Media Hub. Tests
can take 15 - 30 seconds each.
indicates a successful test and
indicates a failed test.
15. Once the Media Hub has been successfully tested, select Confirm. If you encounter a message stating "Some devices appear offline. It can take up to 15 minutes for a device to appear as online after it has been activated", you can continue with the remaining steps.
16. The Media Hub needs to remain turned on so content can be downloaded. While waiting for the download to complete, you can install any remaining mounting hardware and Smart Displays.
If you encounter an "Unable to determine bandwidth" error, please proceed with the remaining steps.
You can select Continue before the download is complete.
Media Hubs won't have an associated test button - after
all, they don't have a display to test - however, the Mobile Activation
Application will periodically test the Media Hub automatically. A broken
link icon will be displayed when the Mobile Activation
Applicable is unable to connect to the Media Hub.
17. Once the Media Hub has been successfully tested, select Confirm.
If the Media Hub fails testing, you'll be unable to move on with installation confirmation and note entry. In this case, please contact the Cineplex Help Desk.
18. Enter any applicable Notes regarding the installation.
19. Select Done. A final confirmation will be sent to the email address entered in Step 10.
If the download is incomplete or the Media Hub hasn’t received final activation confirmation, you'll get a prompt notifying you. Please wait for download completion/activation confirmation before signing-off on Media Hub mobile activation.
20. If applicable, proceed with Smart Display Setup.